ChatGPT is going mobile. Just six months after its initial release for public use in November 2022, tech startup OpenAI has made the AI-powered chatbot available to iPhone users in over 45 countries (as of May 2023) with the launch of an iOS app. The company plans to add more countries and roll out an Android app soon.
With the arrival of ChatGPT to mobile devices, the ability to quickly find information, create plans and produce content on a wide range of topics – anywhere and anytime – will soon be available to anyone who owns a smartphone.
But what proportion of Australians are even aware of ChatGPT? How many have used the AI chatbot – and for what purposes? What do Australians make of ChatGPT – both in respect of what it produces and its impact on the future of work in Australia?
Latest research from YouGov Surveys: Serviced shows that most Australians who have used ChatGPT so far (81%) think that the AI chatbot will have a positive impact on their life, with two in five expressing great optimism (40%).
However, among Australians who have yet to use ChatGPT but are aware of it, half (50%) of them think the AI chatbot will make no change to their life, while a fifth (20%) think it will have a negative impact.
Around half of Australians who have used ChatGPT (81%) say they trust the platform’s responses to be factually accurate for the most part. However, only a quarter of Australians who are aware but have yet to use ChatGPT (26%) express faith in ChatGPT’s veracity.
Most Australians are sceptical of the objectivity and impartiality of ChatGPT’s responses – including those who have used it before – although the same pattern of increasing familiarity and more favourable perceptions of ChatGPT can be observed.
Over half of Australians who have used ChatGPT (53%) believe the AI chatbot’s output is biased or favours certain groups/ideas, while three-fifths of Australians who are aware but have yet to use ChatGPT (60%) hold the same view.
Around half of Australians who have used ChatGPT (51%) believe that interacting with the platform makes them more susceptible to cyber threats and personal data leaks. However, among Australians who are aware but have not used ChatGPT so far, seven in ten (70%) worry that chatting with the bot exposes them to cybersecurity risks.
Most Australians who have used ChatGPT so far view the AI chatbot as a helpful tool in making them more efficient and productive at work (67%), as opposed to a threat to their future employability (33%).
However, the reverse is true among Australians who are aware but have yet to use ChatGPT – slightly over half (52%) say they are concerned that the AI chatbot may lead them to becoming redundant at work in the future.
This article is part of our three-part study on ChatGPT awareness, usage and attitudes in Australia. Read the other articles in the series below.
➤ Part 1: Awareness versus Usage of ChatGPT in Australia: how do they vary demographically?
➤ Part 2: Fun, Learning or Work? What are most Australians using or planning to use ChatGPT for?
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Methodology: YouGov Surveys: Serviced provides quick survey results from nationally representative or targeted audiences in multiple markets. This study was conducted online from 16-20 March 2023, with a national sample of 1,041 Australian residents, using a questionnaire designed by YouGov. Data figures have been weighted by age, gender and region to be representative of all adults residing in Australia (18 years or older) and reflect the latest Australian Bureau of Statistics (ABS) population estimates. Learn more about YouGov Surveys: Serviced.
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