A deep dive into British customer service preferences
When Britons want to contact a business, they want to do it by phone or email. Despite the expansion of digital tools like chatbots and mobile apps, few would use them if they had the choice.
New data from YouGov Profiles and a YouGov Surveys: Serviced sheds light on how Britons navigate customer service, which sectors are getting it right, and which consumers are most satisfied with their experiences. From age and income differences to standout industries, the results reveal a nuanced picture of customer expectations in 2025.
2025-04-08