Travel for all: How travel brands can look to bridge accessibility and inclusivity
May 28th, 2024, Janice Fernandes

Travel for all: How travel brands can look to bridge accessibility and inclusivity

The travel industry is undergoing a shift towards greater diversity and inclusion, with travellers demanding experiences that reflect the modern world and cater to a wider range of needs. YouGov conducted a survey among British adults to learn more about:

  • The importance of inclusivity to travel
  • The top resources inclusive travellers rely on for information
  • The biggest barriers inclusive travellers face

According to the research, around a third of respondents (34%) believe it is important for travel brands to feature people from diverse backgrounds in their advertising. Additionally, roughly three in ten British travellers (31%) say they look for inclusivity when booking accommodations. This includes accessibility adaptations for travellers with disabilities, diverse dining options to accommodate various dietary requirements, and family-friendly amenities.

Older travellers are more likely to opt for inclusive accommodations or destinations (35% of 45-54-year-olds and 37% of 55+) compared to 18-24-year-olds (14%).

How do travellers assess the inclusivity of a travel package or destination?

To assess the inclusivity of a travel package or destination, travellers rely on various sources. Reviews from travellers with similar needs are the most trusted, with 46% of respondents citing them as their primary resource. Clear descriptions of accessibility features offered by accommodations and destinations is also crucial for 34% of respondents.

Travel blogs and articles that highlight destinations with inclusive offerings and social media content showcasing real travellers enjoying inclusive experiences, are also used by some travellers, though to a lesser extent (7% each). A smaller percentage of respondents (5%) find inclusive language in marketing materials helpful.

The path to an inclusive travel experience is not without challenges. Higher costs associated with inclusive options pose a hurdle for 33% of respondents. 

Additionally, 28% report a lack of readily available information from travel destinations or accommodations, and 17% find it difficult to locate destinations and accommodations that cater to diverse needs.

Overall, the push for inclusivity in travel is clear, with travellers seeking experiences that accommodate a wide range of needs and reflect diverse backgrounds. Travel brands and destinations that respond to this demand can better serve their customers and contribute to a more inclusive travel industry.

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Methodology: YouGov polled 700 UK adults on April 29, 2024. The survey was carried out through YouGov Surveys: Self-serve. Data is weighted by age, gender, political affiliation, education level and region. Learn more about YouGov Surveys: Self-serve.

Image: Getty Images