Do global healthcare workers think they can be replaced by AI?
August 2nd, 2023, Bhavika Bansal

Do global healthcare workers think they can be replaced by AI?

The swift development of artificial intelligence (AI) has sparked numerous discussions about its potential risks to humanity. The integration of AI in the workforce has also raised concerns across industries and is a topic of increasing debate. According to a recent YouGov survey, nearly three-fifths of adults globally (57%) are worried about AI replacing jobs. A recent report by investment bank Goldman Sachs reveals that close to 300 million full-time jobs globally could be exposed to and upended by automation. Amidst these worries, a new YouGov Surveys: Serviced poll across 18 key international markets asks adults working in the medical and health services industry their perceptions about the influence of AI on their jobs. 

Before exploring the results of the survey however, it can be helpful to get an insight into the extent to which AI software is already being used or being considered by organisations in the healthcare sector. More than a fifth of the polled adults who work in this industry say that neither are their organizations currently using AI software nor are there any plans or discussions to do so (42%). However, this still leaves 15% who say there are discussions about using such software and 9% who say their companies are planning and preparing for the use of AI software in the near future. Only one in 20 are already using AI.

Healthcare workers’ perceptions about the use of AI at their workplace

Data from the new YouGov survey reveals that, among adults working in the medical and health services industry around the world, only an eighth think that AI might be able to perform some tasks in their stead (12%).

Similarly, less than a tenth of respondents believe that AI might be able to perform most of their current tasks for them (7%).

However, more than one in four people working in this industry show confidence that even if deployed, AI solutions won't be able to perform any of their or their colleagues' tasks at the same level (27%) unlike in the case of global retail and hospitality workers.

Do gender and age impact retail industry workers’ opinions about AI in their workplace?

Interestingly, men working in the healthcare sector globally are likelier than women to believe that AI might be able to either do some of their work (13% vs 11%) or most of their work (10% vs 6%).

On the other hand, nearly three in ten women are likely to believe that AI won’t be able to do their tasks as efficiently (29% vs. 26% of global men).

18-to-24-year-old and 25-to-34-year-old medical and health services workers are the most likely of all age groups to believe that AI solutions can perform some of their tasks in their stead (18%).

Whereas our 35-to-44-year-old respondents are significantly likelier than all other age groups to believe that AI can perform most of their current tasks in their stead (14%), global healthcare workers between the ages of 45 and 54 appear to be the most confident that AI cannot perform any of theirs or their colleagues’ tasks with the required characteristics (35%) followed by those 55 and above (31%).

Explore our living data for free

Make smarter business decisions with better intelligence. Understand exactly what your audience is thinking by leveraging our panel of 20 million+ members. Speak with us today.

Discover more retail content here

Want to run your own research? Run a survey now

Try a subscription-free data snapshot of your brand performance, sector trends or audience profile, with a one-time deep dive into YouGov's flagship consumer intelligence and brand tracking products. Get your tailor-made snapshot here.

Methodology: YouGov Surveys: Serviced provide quick survey results from nationally representative or targeted audiences in multiple markets. The data is based on surveys of adults aged 18+ years in 18 markets with sample sizes varying between 512 and 2005 for each market. All surveys were conducted online in April 2023. Data from each market uses a nationally representative sample apart from Mexico and India, which use urban representative samples, and Indonesia and Hong Kong, which use online representative samples. Learn more about YouGov Surveys: Serviced.

Photo from Getty Images