Financial Services
YouGov has developed a series of solutions to help clients be ready for the Financial Conduct Authority’s (FCA) Consumer Duty regulations. Our solutions have been designed carefully in accordance with the desired outcomes and standards outlined by the FCA.
Our solutions include:
- Comms testing framework allowing testing at scale
- Audience targeting
- Product testing and development
- Customer experience benchmarking
- Price testing and ensuring “fair value”
We will help you get ahead of your competitors, with research solutions directly tailored to the four consumer outcomes that represent the key elements of Consumer Duty.
Are firms ready for the FCA's new Consumer Duty rules?
Over the past 12 months, consumer satisfaction with their banks or building societies is high, with more than seven out of ten (72%) customers rating their institutions positively.
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We asked 2,000 adult Brits about how they felt the banking industry was doing on the Consumer Duty principles...
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