[Webinar] Consumer Duty Index: How has the financial services industry responded to Consumer Duty

Download the recording of our latest webinar exploring the impact of Consumer Duty on the financial services industry. Discover which sectors and brands are leading the way when it comes to Consumer Duty, and what financial services organisations should be focussing on going forwards.

Matt Palframan, Head of Financial Services Research presents the results from our 2024 Consumer Duty Index benchmark and shares insights and data that businesses in the financial industry should be aware of in 2024.

Here’s what you can expect:

• To better understand the current Consumer Duty landscape
• An exploration into how the industry has responded to Consumer Duty
• Plus, a spotlight on brands and sectors that are leading the way regarding consumer duty

Matt Palframan, Director of Financial Services Research - YouGov

Matt has over 20 years’ experience in the financial services industry, having worked both agency and client side. Having held a variety of roles, Matt has maintained a passion for consumer research ensuring that strategic business decisions are centred around and driven by robust, reliable, and actionable insight.

In Matt’s current role, he is responsible for using YouGov’s full suite of innovative data products and services to ensure that his clients get the most out of what YouGov has to offer as well as providing an experienced and insightful view of key industry trends and topics.

YouGov

YouGov is an international research, data and analytics group. We have been building an ever-growing source of consumer data for over 20 years, creating the most complete understanding of your customers’ complex lives. We call it living data. Understand what 26 million+ registered panel members in over 55 markets are thinking now, last week, or last year. Explore, plan, activate and track marketing activity with certainty, at speed, every time.