What healthcare services are Americans willing to accept from an artificial intelligence?
September 11th, 2023, Bhavika Bansal

What healthcare services are Americans willing to accept from an artificial intelligence?

Valued at approximately USD 11 billion in 2021, the global artificial intelligence (AI) healthcare market is projected to be worth approximately USD 188 billion in 2030. But are consumers ready to accept healthcare services from robots and AI?

In this article, we analyze the latest YouGov Surveys: Serviced poll results to better understand which healthcare services Americans are willing to receive from AI or robots.

A quarter of Americans say they would be willing to receive monitoring and analysis of their health data by an AI (24%) and robot-assisted surgeries and procedures (23%) - compared to more than a third of Britons who say the same, as revealed by a similar study of the British market.

Notably, two-fifths of respondents indicate that they would not be willing to receive any of the suggested healthcare services from an AI or robot (40%).

An eighth of adults in the US say they would be okay with an AI or a robot providing tailored personalized health programs (13%) while a tenth feel the same way about general physician services (11%). Just 6% of respondents say the same about receiving counselling or mental health services through a chatbot.

A closer look at the data by age and gender demographics reveals some key differences.

More than a quarter of Americans between the ages of 34 and 55 (27%) are open to an AI monitoring and analyzing their health data, compared to less than a fifth of 18-to-34-year-olds (17%).

Similarly, this age group is more inclined to prescriptions filled and dispensed by a robot (25%) compared to respondents aged 18-34 (18%) and 55 and above (18%).

Conversely, those aged 18-34 are the most receptive of all age groups to be lifted or moved by a robot in a hospital (23%).

A look at the gendered data shows us that much like in the case of our British respondents, American men are significantly more accepting of healthcare services provided by an AI or robot than American women.

This is especially evident in the case of respondents who say they are okay with being lifted or moved by a robot in a hospital (23% of men vs. 15% of women), with an AI diagnosing medical conditions and illnesses (21% of men vs. 14% of women), and with receiving general physician services from an AI (14% of men vs. 8% of women).

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Methodology: YouGov Surveys: Serviced provide quick survey results from nationally representative or targeted audiences in multiple markets. The data is based on surveys of adults aged 18+ years in 18 markets with sample sizes varying between 437 and 2,045 for each market. The sample size for the US is 1,445. All surveys were conducted online in June 2023. Data from each market uses a nationally representative sample apart from Mexico and India, which use urban representative samples, and Indonesia and Hong Kong, which use online representative samples. Learn more about YouGov Surveys: Serviced.