August 26th, 2021, Anisha Sharma
Word of mouth is the most influential form of brand awareness and credibility, with people far more likely to trust the recommendations of someone they know over impersonal advertising.
Factors such as customer experience, brand image, brand values, emotion and consumer personality play a pivotal role in determining whether someone is likely to recommend your brand or not.
Discover what brands are taking the top spots when it comes to recommending their products or services to a friend or colleague.
YouGov Recommend Rankings 2021 India
In India, the most recommended brand was the online supermarket store Amazon pantry, with an average score of 84.5. The second spot was taken by the chain of hypermarkets Dmart (83.5) ,and the third was the luxury 5-star hotel brand Taj Hotels and Palaces (83.3).
Top Improvers in the YouGov Recommend Rankings 2021 India
HDFC life insurance is the top improver of the year, having improved its recommend score by 8.1 since last year. The second and third spots are taken by Lifebuoy soaps & Tata Motors respectively.
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The Rankings data can be further developed with YouGov Recommend+, a fresh approach to understanding consumer advocacy. Complete the form to speak to one of our experts about your brand ranking and learn more about YouGov Recommend+.
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Methodology:
The YouGov Recommend Rankings 2021 are calculated using data we collect from members of the public in markets around the globe every day, from our flagship YouGov BrandIndex tool.
Every brand’s performance is tracked daily against a range of metrics, and our Recommend ranking measures the percentage of a brand’s customers who would recommend it to a friend or colleague. The rankings data can be further developed with YouGov Recommend+ a fresh approach to understanding consumer advocacy.
YouGov Recommend+ is a highly cost-effective NPS® diagnostics approach that gives marketers the full picture of what drives existing and potential promoters by speaking directly to those customers who recommend your brand.
YouGov BrandIndex draws data from interviews with our 15 million registered panel members across 40 sectors and more than 55 countries globally. This year’s ranking includes consumer views from across 33 markets, including the USA, China, Germany, India and the UK, and many more.
Want to see how other markets compare? Our annual rankings highlights the top 10 recommended brands across 33 markets and top 10 most improved brands across 29 markets.