10 retail personas critical for growth
COVID-19 spurred a rapid acceleration of tech adoption and an evolution of the purchase journey, but over the past 12 months some trendlines have begun to level. Understanding shifts in consumer behaviour, preferences and attitudes will be critical to charting a successful growth strategy.
Leveraging YouGov data, we’ve identified 10 key consumer audiences about whom retailers need a nuanced POV.
Functional fanatics – 83% of adults in Britain say when it comes to day-to-day items, they choose functionality over luxury
Promo hunters – 72% of Brits report that they are more likely to try a new brand when it offers a promotion
Brand unloyalist – 70% of adults in GB say that they have favourite brands but if a different brand is on offer, they’ll buy that instead
Local shoppers – 66% of British adults prefer to shop at local businesses
Advice seekers – 60% of Brits value the opinion of experts when choosing products
Luxury avoidants – 58% of adults in GB say that luxury brands are not worth the price
Loyalty lovers – 54% of Britons shop more often with brands when they are a member of their loyalty programme
Tech-savvy shoppers – 49% of Brits wish all stores had user-friendly apps to make it easier to buy things from their phone
Subscription shoppers – 47% of adults in Britain say that subscriptions boxes encourage them to try new brands and products
High street eluders – 23% of say that they tend to avoid high street chains
Strategy, insights and product leads can leverage YouGov Surveys to specifically target these consumer cohorts within YouGov’s highly engaged panel – whether it’s a quick response survey or deep-dive study.