Understand your customers and what is most important to them.
Create a detailed picture of your customer feedback, using the YouGov Predictive Promoter Score: This only requires the NPS™ or another KPI survey and an open explanation of the rating given. On this basis, we use the PPS to determine the success drivers for customer satisfaction and loyalty in your company.
In a state-of-the-art and qualitatively convincing NLP solution, open customer feedback including sentiment analysis is coded – the subsequent driver analysis based on neural networks determines, among other things, the hidden drivers of customer satisfaction.
A prediction tool also makes it possible to simulate how customer ratings will develop in the future depending on changes in performance. This provides an ideal basis for understanding customers better and deriving the right measures.
Understand the true success drivers of customer satisfaction with just one target figure and the corresponding open rationale.
Supervised learning coding for high quality – but faster and cheaper. Visualisation of all results in a clear dashboard.
Consideration of indirect and non-linear correlations for an up to 2x better explanation of customer loyalty.
Additional explanation of customer loyalty through automatically recorded sentiment.
Simulated target value development based on changes in performance.
The PPS can be collected on the basis of existing or new data and for any touchpoints, regions and languages.
Our products and services support the world's best-known brands, media owners and agencies from various industries such as health insurance, insurance, financial services, telecommunications, (online) retail, FMCG and more.