WEBINAR: How well is the Financial Services industry responding to Consumer Duty?

YouGov's Matt Palframan, Head of Financial Services Research, discusses the FCA Consumer Duty standards, and uses YouGov's Consumer Duty Index intelligence to assess how well the industry has responded since it came into force.

Results and trends covered in the session include:

• How has the overall financial services industry responded to consumer duty?
• Which sectors have responded most positively?
• Which brands are leading when it comes to Consumer Duty & why?
• What are the key focus areas for financial services companies going forwards? 
• Are the needs of vulnerable customers being met?

Meet the expert

Matt Palframan, Head of Financial Services Research - YouGov

Matt has over 20 years’ experience in the financial services industry, having worked both agency and client side. Having held a variety of roles, Matt has maintained a passion for consumer research ensuring that strategic business decisions are centred around and driven by robust, reliable, and actionable insight.

In Matt’s current role, he is responsible for using YouGov’s full suite of innovative data products and services to ensure that his clients get the most out of what YouGov has to offer as well as providing an experienced and insightful view of key industry trends and topics.

YouGov

YouGov is an international research, data and analytics group. We have been building an ever-growing source of consumer data for over 20 years, creating the most complete understanding of your customers’ complex lives. We call it living data. Understand what 26 million+ registered panel members in over 55 markets are thinking now, last week, or last year. Explore, plan, activate and track marketing activity with certainty, at speed, every time.